Booking Terms & Conditions
Last updated: 2 October 2026
Please read these terms together with the details and cancellation conditions shown for your chosen experience before confirming a booking.
1. Scope
These terms cover enquiries and bookings made directly with OkeyTours. Read them alongside the selected tour description, written quotation and booking confirmation. Mandatory consumer rights remain applicable. Bookings through another platform are also subject to that platform’s booking terms.
2. Experiences and suppliers
We offer activities, day excursions, multi-day journeys and transfer enquiries. The itinerary, duration, inclusions, exclusions, pickup and supplier for the selected option determine the service. Photographs illustrate experiences; weather, seasons and operational conditions can affect what is seen.
3. Enquiries and confirmation
An enquiry or availability request is not a confirmed reservation. A booking is confirmed only when you receive confirmation and fulfil the payment conditions stated for that booking. Horse riding, Chegaga and transfer enquiry pages currently require direct contact; they do not accept an online booking through this site.
4. Prices and payment
Starting prices are indicative; the booking interface or written quotation sets the final total, currency, party size and any supplements. Payment methods, deposits and due dates are those shown before you confirm. Do not send card numbers by email. Confirm any optional activities and entry fees before paying.
5. Cancellation and refunds
The cancellation deadline and refund conditions displayed for your selected departure or written quotation apply. Read and retain them before payment, particularly for multi-day tours and third-party accommodation. Request cancellation using your booking reference and the channel where you booked. Refund processing time depends on the payment provider and applicable conditions; contact us if a refund is delayed.
6. Changes, weather and safety
Routes or timings may change for weather, road access, opening hours or safety. If a significant change affects the booked service, we will discuss available alternatives and any refund rights under the applicable booking conditions and law. Follow guide and operator instructions throughout the activity.
7. Your responsibilities
Provide accurate contact, hotel, party-size and age information and be at the confirmed pickup point on time. Tell us before booking about relevant mobility, health or dietary needs. Minimum ages, driving requirements, weight limits and supervision rules vary by activity. Children must be accompanied as required by the operator.
8. Risk, liability and insurance
Outdoor and vehicle activities involve inherent risks. Use the required safety equipment and do not participate while impaired. Ask about the operator’s applicable insurance and exclusions; this website does not promise universal coverage. Personal travel insurance may be appropriate. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.
9. Website content
OkeyTours branding and supplied or licensed site materials may not be reused commercially without permission from the relevant rights holder. Report an error in a description or price so we can clarify it before confirmation.
10. Complaints and applicable law
Contact us promptly about a problem so the team can try to resolve it. Moroccan law applies where permitted, without removing mandatory protections available under the law applicable to your booking. Disputes may be referred to the competent authority or court; these terms do not impose a blanket waiver of consumer remedies.
11. Contact and changes
Contact support@okeytours.com, Nabil: +21263046227, or Youness: +212601938892. Location: OkeyTours Agadir, Agadir, Morocco; see the contact map. Updated terms apply to future bookings unless a change is required by law or agreed with you.
support@okeytours.com · Nabil: +21263046227 · Youness: +212601938892